Product Returns Policy

Shuffle Personal Computers Limited (Shuffle PCS)
store.shufflepcs.co.ke

1. Overview

This policy explains how returns are handled at Shuffle PCS. It applies to products purchased through our online store and authorised sales channels. Returns fall into two categories: faulty items (covered under our Warranty & Returns policy) and change-of-mind / exchange returns (covered below).

2. Return Window

Requests to return or exchange a product must be made within 3 days of delivery. After this window, items may still be assessed under our Warranty policy if the issue is a defect, but change-of-mind returns will no longer be accepted.

3. Conditions for Return

To be eligible for return, an item must be:

  • In its original condition, unused and undamaged
  • In its original packaging, with all accessories, cables, manuals, and free gifts included
  • Accompanied by proof of purchase (order number, receipt, or purchase date)
  • With all serial numbers and warranty seals intact and unaltered

4. Items That Cannot Be Returned

Certain items are not eligible for change-of-mind return, including:

  • Custom PC builds and custom-configured orders
  • Software, digital products, and activated licence keys
  • Consumables and clearance / ex-display items
  • Opened items where the seal is integral to the product (for hygiene or security reasons)
  • Special-order items sourced specifically on request

All returns are subject to review, and eligibility is confirmed on a case-by-case basis.

5. Faulty or Defective Items

If an item is faulty, dead on arrival, or develops a defect, it is handled under our Warranty & Returns policy rather than this change-of-mind policy. Warranty claims are free of charge within the applicable warranty period.

For Check on Arrival items, any fault or discrepancy must be reported immediately on receipt.

6. Return & Exchange Charges

  • Change-of-mind returns and exchanges are subject to a convenience fee (confirmed on request), plus delivery charges both to and from your location (collection of the original item and delivery of any replacement).
  • Faulty items under valid warranty are not charged a convenience fee; return logistics follow our Warranty policy.

7. How to Request a Return

  1. Contact us via WhatsApp or phone within the return window with your order number, receipt, or purchase date, product details, and the reason for the return.
  2. Where applicable, include photos or video of the issue.
  3. Our team will review your request and confirm eligibility, charges, and next steps.
  4. Return the item in its original condition and packaging once arrangements are confirmed.

8. Resolution

Once a returned item is received and inspected, Shuffle PCS will, at its discretion, repair, replace, exchange, or issue store credit for the item, subject to the conditions above. Refunds, where applicable, follow our Refund Policy.

9. Contact

Shuffle PCS
Workshop: Mubea Road, Nairobi
Phone: +254 756 509737 / +254 720 509737
WhatsApp: +254 720 509737
Store: store.shufflepcs.co.ke

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