Warranty Terms & Conditions

1. Overview

Shuffle PCS warrants that products sold are free from defects in materials and workmanship under normal use for the applicable warranty period stated below. This warranty applies to purchases made through our online store and authorised sales channels.

2. Warranty Periods

Product Category	Warranty Period	Coverage
Custom PC Builds (assembly/labour)	12 months	Workmanship, cable management, assembly defects
Components (CPU, GPU, motherboard, RAM, storage)	Manufacturer warranty (pass-through)	Per manufacturer terms
Peripherals & Audio	6–12 months	Per manufacturer terms
Cables & Accessories	3 months	Defects on arrival / workmanship
Spare Parts	3 months	Unless otherwise stated
NAS Servers (hardware)	12 months	Assembly & component-level (drives excluded — per manufacturer)
Ex-display / Clearance items	As stated per item	Limited

Component warranties are honoured on a pass-through basis aligned with the original manufacturer's warranty. Where a manufacturer offers a longer period than shown above, the manufacturer's term applies.

3. What Is Covered

• Manufacturing defects and faults present at time of delivery
• Component failure under normal operating conditions
• Assembly and workmanship defects on custom builds

4. What Is Not Covered

• Physical, liquid, or accidental damage
• Damage from power surges, incorrect voltage, or unstable power supply
• Unauthorised repair, modification, or opening of sealed components
• Removed, altered, or damaged serial numbers / warranty seals
• Normal wear and tear (e.g. keycaps, cabling flex)
• Software issues, malware, data loss, or OS corruption
• Overclocking beyond manufacturer specifications
• Consumables and cosmetic wear

5. Data & Storage

Shuffle PCS is not responsible for loss of data. Customers are advised to back up data before submitting any device for repair or warranty service. Storage drives may be wiped during the warranty process.

6. Making a Claim

To claim warranty:

1. Contact us via WhatsApp with your order number, receipt, or purchase date, along with product details and a description of the fault.
2. Where possible, include photos or video of the issue.
3. Return the item in its original packaging with all included accessories.

Claims must be reported within the warranty period. The customer bears the cost of returning the item to us; return shipping of repaired/replaced items within Nairobi is covered by Shuffle PCS unless otherwise agreed.

7. Resolution

Upon verifying a valid claim, Shuffle PCS will, at its discretion, repair, replace, or issue store credit for the affected item. Turnaround time depends on parts availability and, for pass-through claims, manufacturer processing times.

8. Consumer Rights

This warranty is provided in addition to, and does not limit or exclude, your statutory rights under applicable Kenyan consumer protection law.

9. Contact

Shuffle PCS Nairobi, Kenya
WhatsApp: +254 720 509737
Store: store.shufflepcs.co.ke